U.S. Department of Small Business Administration (SBA)
Objective
The SBA’s Office of Capital Access faced unprecedented surge demands during the pandemic under the CARES Act, requiring rapid loan processing, fraud investigation, and operational transition to post-pandemic support—all while managing extensive federal loan portfolios and maintaining service quality across nationwide centers.
Solution
SIG supported SBA’s Office of Capital Access with pandemic-related surge staffing, loan processing, portfolio management, Help Center operations, and fraud investigations. We rapidly recruited and onboarded personnel to meet CARES Act demands and later guided SBA’s operational transition. Our Loan Specialists ensured PPP compliance through detailed reviews of borrower documentation and investigation materials.
Impact
SIG’s rapid staffing and specialized expertise enabled the SBA to process high loan volumes efficiently, address fraudulent loan activity, and transition operations for long-term stability. Our support enhanced responsiveness, improved financial oversight, and strengthened the SBA’s ability to serve small businesses nationwide during a critical period.