U.S. Housing and Urban Development (HUD)
Objective
HUD’s Enterprise Income Verification (EIV) Office needed structured documentation, guidance and process updates, and risk assessments to ensure system accuracy and compliance. Challenges included maintaining up-to-date SOPs, capturing evolving business requirements, and aligning system functionality changes with program rules under an Agile framework.
Solution
SIG maintains documentation, SOPs, training materials, and develops Agile user stories for system enhancements. We produce ad-hoc and quarterly reports using EIV and REAC data to support compliance and oversight. Deliverables include risk and comparison reports identifying discrepancies, meeting strict standards for accuracy and turnaround for IG, GAO, and Congressional inquiries.
Impact
Our support improves documentation accuracy, streamlines process updates, and strengthens compliance for HUD’s EIV system. By capturing precise requirements and implementing Agile best practices, SIG helps HUD enhance operational efficiency, reduce system-related risks, and maintain reliable tools that support critical housing programs nationwide.